Returns & Exchange

Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.

NB: Our policy only lasts for 14 days after you have received the order. If 14 days have gone by since you received your purchase, we can’t offer you a refund or exchange.


NB: This only applies to domestic customers  in Norway.

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and sealing still attached. If you are unsure whether we will accept your return; please see the important information section (4.) underneath for a complete list of criteria.

2. Fill out the return-form attached to your order, it’s important that you write down your order number, name, e-mail and reason for the return.

Place the item(s) in the original shipping box/bag, or any other solid carton box. Close the box/bag and tape it securely.

3.You will be responsible for the return shipping fees. Shipping costs are non-refundable.

We strongly advise your return shipment to have a tracking number. All packages remain the responsibility of you, the buyer until received at our return address as stated below:

Kong Oscars Gate 18
5017 Bergen

4. If your return is accepted upon arrival at our distribution center, it will be handled/refunded within 14 days from the time of arrival. NB: The shipping fees will NOT be refunded. We will refund you trough your original method of payment.

Products are to be returned in the same undamaged condition with identification tags, packaging and sealing still attached.

Returns are closely inspected upon delivery and LOT333 reserves the right to refuse any returns which do not comply with the above criteria.