Returns & Exchange

Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.

NB: Our policy only lasts for 14 days after you have received the order. If 14 days have gone by since you received your purchase, we can’t offer you a refund or exchange.

NORWEGIAN RETURN PROCESS

NB: This only applies to domestic customers  in Norway.

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and sealing still attached. If you are unsure whether we will accept your return; please see the important information section (4.) underneath for a complete list of criteria.

2. Fill out the return-form attached to your order, it’s important that you write down your order number, name, e-mail and reason for the return.

Place the item(s) in the original shipping box/bag, or any other solid carton box. Close the box/bag and tape it securely.

3.You will be responsible for the return shipping fees. Shipping costs are non-refundable.

We strongly advise your return shipment to have a tracking number. All packages remain the responsibility of you, the buyer until received at our return address as stated below:

LOT333
Kong Oscars Gate 18
5017 Bergen
Norway

4. If your return is accepted upon arrival at our distribution center, it will be handled/refunded within 14 days from the time of arrival. NB: The shipping fees will NOT be refunded. We will refund you trough your original method of payment.

Products are to be returned in the same undamaged condition with identification tags, packaging and sealing still attached.

Returns are closely inspected upon delivery and LOT333 reserves the right to refuse any returns which do not comply with the above criteria.

INTERNATIONAL RETURN PROCESS

NB: This only applies to customers outside of Norway.

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and sealing still attached. If you are unsure whether we will accept your return; please see the important information section (6.) underneath for a complete list of criteria.

2. Send us an email at contact@lot333.no with your return request. Always remember to state your order number in the subject field. Once your return has been approved you will receive a return-shipping label.

After that, please do the following: 

3. Fill out the return-form attached to your order, it’s important that you write down your order number, name, e-mail and reason for the return.

Place the item(s) in the original shipping box/bag, or any other solid carton box. Close the box/bag and tape it securely.

4 Print out the return-shipping label received after contacting us by mail. Place the return-shipping label on the box/bag over the prior delivery information.

5. Contact DHL when this is done and schedule a pick-up suitable for you. This is done by phone +47 21 00 22 00. They will ask for LOT333’s identification-number, this is 961035895. The return will be traceable and insured until it has reached our distribution center. 

6. If your return is accepted upon arrival at our distribution center, it will be handled/refunded within 14 days from the time of arrival. NB: The shipping fees will NOT be refunded. We will refund you trough your original method of payment. 

Products are to be returned in the same undamaged condition with identification tags, packaging and sealing still attached.

Returns are closely inspected upon delivery and LOT333 reserves the right to refuse any returns which do not comply with the above criteria.

EXCHANGES

Purchased items are not exchangeable into a different size or colour. Exchanges are handled in the same manner as a return (as described above). You will have to place another order of your desired product/size and we will ship this to you while your return/refund are being processed. Exchanges are only processed upon receipt of returned and undamaged merchandise, and are based on stock availability. 

Sale: Our regular online return and exchange policy as described above applies during sale periods.